SHOP FOR SAFETY RETURNS POLICY
Shop For Safety is committed to excellence in retailing.
Customer satisfaction is an integral part of this commitment and this is reflected in our Returns Policy.
The Shop For Safety Returns Policy applies to all purchases made at shop4safety.com.au.
The Shop For Safety Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
30 Days Money back Guarantee if your item gets lost in the mail or in case it is broken when it arrives to you!
** 30 days Money back guaranteed, including postage costs.
Unfortunately this can happen sometimes, we apologise.
If the item is faulty, please contact us before you send it back, so we know what is happening. When you send it back, make sure you get a receipt for the transaction. Send us a copy of the receipt and we will reimburse you the postage cost. Once we receive it back, you can chose to have a full refund or to get another item sent back to you.
If you suspect there is a part missing, please take a picture of all parts you received and send it to firstname.lastname@example.org.
CHANGE OF MIND
If you have simply changed your mind and you are able to provide a valid receipt, Shop For Safety may offer you an exchange provided that the merchandise:
– is in saleable condition
– is unworn or unused with all original packaging and tags attached
– is not subject to the exclusions listed below
and the exchange or refund is sought within 30 days of purchase
If you are unable to provide a valid receipt and/or 30 days has passed since the original purchase date, Shop For Safety at its absolute discretion reserves the right not to offer an exchange for change of mind.
Shop For Safety is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise.
Safety Nets For Life safety nets system.
The net is cut-to-measure, so the product cannot be exchanged.
A valid receipt is the invoice you will receive from us after Payment or the Payplay invoice.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Shop For Safety cannot provide a refund, exchange or repair, whether the fault is identified by Shop For Safety, the manufacturer or their service agent.
Shop For Safety will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Refunds will be given using your original payment method.
Shop For Safety Returns Cards and Gift Cards cannot be exchanged for a different brand, denomination or type of Gift Card or for another tender or discount.
GIFT OR BONUS WITH PURCHASE AND BUNDLED ITEMS
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
BONUS GIFT CARD WITH PURCHASE
Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.
PRIVACY WHEN MAKING A RETURN
Shop For Safety is committed to protecting your privacy. You may be asked to present photo identification so that we can record your name and verify your signature. Acceptable identification must also include your full name with a future expiry date. For example, Australian Driver’s Licence or Passport.
Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Shop For Safety research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
If you wish to access your information held by Shop For Safety in relation to returns, please contact the Shop For Safety Customer Service Centre on +61 02 99091679