Frequently Asked Questions and Their Answers
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Yes, as long as your order has not been shipped yet we can change it. Just call us as soon as you can.
HOW CAN I TRACK MY ORDERS & PAYMENT?
You will be sent an email confirming your order right after it has been placed. We will then send you another email when the item (s) get shipped. This email will most likely have a tracking number.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
Just send us an email to let us know please.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
This will depend on what type of shipment you chose and how far you are from the place where the item will be sent from. Most items are shipped from Sydney or Melbourne.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
HOW DO YOU SHIP MY ORDERS?
Most of our orders are sent via Australia Post. Some are sent via courier directly from our suppliers, in case we haven’t got the items in stock.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to the shop4safety.com.au system for your order.
It’s fast, easy & secure.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Bank Transfers and Paypal payments.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your tax invoice to us at firstname.lastname@example.org
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged product received, we will require photo proof of the affected samples and tax invoice in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at email@example.com
2. In the event of lost mail, we will try to locate the delivery and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.